Privacy Policy
Last updated: February 2026
1. Data controller
Conv-Flow is the data controller for personal data collected through the platform. For any questions regarding your data, you may contact us via the details provided on the website.
2. Data collected
We collect data necessary for the operation of the Service: account credentials (email, hashed password), workflow and conversation data, technical logs and session cookies. End-user visitor data from widgets is processed according to the settings you configure.
3. Purposes of processing
Your data is used to provide the Service, manage your account, improve the platform and ensure security. We do not sell your personal data to third parties.
4. Legal basis and retention
Processing is based on contract performance (use of the Service), your consent (newsletters, non-essential cookies) and our legitimate interests (security, Service improvement). Data is retained for the duration of the account and in accordance with legal obligations.
5. Your rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing, data portability and to object. You may exercise these rights by contacting us. You also have the right to lodge a complaint with the competent supervisory authority.
6. Cookies and processors
We use essential cookies for site and session operation. Analytics cookies may be used with your consent. We use processors (hosting, email) who process your data in accordance with our instructions and GDPR requirements.